Return Policy

STORE POLICIES

These Store Policies set forth and summarize certain information and policies regarding the sale and purchase of CDB Market Direct products through this website.  These Store Policies are part of and must be read in conjunction with our Terms and Conditions and Privacy Policy.

 

WEBSITE DISCLAIMER:

This website contains general information about diet, health, and nutrition. None of the information is advice and should not be considered or treated as a substitute for advice from a healthcare professional.  The contents of this website are for informational purposes only and are not intended to be a substitute for professional medical advice, diagnosis or treatment.  Always seek the advice of your physician or other qualified health professional with any questions you may have regarding a medical condition.

The general information and content on this website are provided “AS IS” without any representations or warranties of any kind, express or implied. CBD Market Direct or Ultimate Product Distributors, LLC (“CBD Market Direct” or the “Company”) makes no representations or warranties whatsoever in relation to the health information on this website.

You must not rely on the information on this website as an alternative to medical advice from your doctor or another professional healthcare provider. If you think you may be suffering from any medical condition you should seek medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information in Company materials or provided by any Company representative, none of which information is intended to be a substitute for medical diagnosis, advice or treatment. If you are considering making any changes to your lifestyle, diet or nutrition, you should consult with your doctor or another healthcare provider before doing so.  Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure or prevent any disease.

Neither the Company nor its representatives are providing any medical advice, and none should be inferred, from any ideas, suggestions, testimonials or other information set forth on this website or in other Company materials or provided over the phone or in email correspondence.  All of the information on this website, whether historical in nature or forward-looking, speaks only as of the date the information is posted on this site, and CBD Market Direct does not undertake any obligation to update such information after it is posted or to remove such information from this site if it is not or no longer accurate or complete.

PRODUCT AVAILABILITY; PRICES; ORDERS:  All purchases through our website are subject to product availability. We may limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, or jurisdiction.  Prices for our products are subject to change, at CBD Market Direct’ discretion. Unless otherwise indicated, prices displayed on our website are quoted in U.S. dollars and are exclusive of shipping charges.  We do not charge, and you are solely responsible, for taxes and duties of any sort.  We reserve the right, in our sole discretion, to refuse orders.  In addition, if we believe an order is false or fraudulent, we reserve the right to inform the relevant authorities.

PAYMENT METHODS. For online orders, we accept payment by Visa, Mastercard, and PayPal. If a payment is not successfully settled, due to invalid payment method, declined credit, expiration, insufficient funds or otherwise, we reserve the right to cancel your order.  Orders are shipped only after receipt of full payment.  For certain payment methods, you may be charged a processing fee, foreign exchange/translation fee (international orders) or other fees; you are solely responsible for the payment of any such fees. CBD Market Direct is not responsible for any charges, errors or losses that may result from any payment method used by you for the purchase of our products

REFUND/RETURN POLICY 

We have a 30-day return policy on Vaporizers and other Hardware if defective or damaged in shipping, but not if damaged due to your handling. We accept returns on hemp-based products if they are unopened, unused, and in excellent condition.

If you would like to initiate a return, please contact customer support by email: info@cbdmarketdirect.com for a return request. Please provide as many details as possible, including ORDER #, Full Name, Address, Phone Number, and REASON for the return. If the return is approved, you will get further directions on shipping the package back to us. Any refund, store credit or replacement will be issued once the return has been received and processed. 

RMA Number: Upon approval of your return, you will receive a Return Merchandise Authorization Number. You must obtain the Return Merchandise Authorization Number and submit it with your return to be credited.


Please note that we may request for you to email photos and/or a video of damaged or defective merchandise prior to sending the items back. We will also email you with troubleshooting steps. Troubleshooting steps are required to speed up the return process and assist you in avoiding any return processing fees. 

Any Cosmetic Damage from the Manufacturer Must Be Reported Within 48 Hours of Delivery.

You may not return consumable item. This includes but is not limited to: all liquid products, coils/pods, cartridges, batteries, and other consumables. Any item deemed consumable is non-refundable if opened.

You will be responsible for shipping charges for non-defective returns. All shipping charges are NON-REFUNDABLE. When your original shipping was free, our cost of shipping your order will be deducted from your refunded amount.

A 15% RETURN PROCESSING FEE WILL BE APPLIED ON RETURNS THAT ARE:

  • Returns that are opened and/or non-defective.
  • Returns that show signs of physical damage or user error that could have caused the defect.
  • Returns that are not cleaned and emptied prior to return.



PROMOTIONAL TERMS AND CONDITIONS: 
Promotional items are listed as final sale. If the promotional item is deemed defective, store credit or refund will be the only options. Promotional items will not be replaced. If other items from a promotional sale order are returned, the promotional item must be returned. If the promotional item is not returned, the non-promotional price of the item will be deducted from your compensation. 

REFUSED ORDERS
If either customer or shipping carrier refused the packages for any reason, there will be a 15% return processing fee along with shipping charge being non-refundable. If you received free shipping, we will deduct our cost of shipping the package from your refund.

Note: If utilizing an approved Prepaid Card, CBD Market Direct will attempt to refund the payment method within the scope of our refund policy. CBD Market Direct is not responsible for refunds to a Prepaid Card in the event that the cardholder no longer has possession of the Prepaid Card utilized in the transaction.

We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.

Terms and Conditions and Privacy Policy