Shipping Policy

Shipping & Processing

All orders have a processing time of 1- 72 hours. We typically ship the same day on all orders received by 12:00 pm EST Monday - Friday. Orders received after 12:00 pm EST will be shipped the next business day. Domestic orders have the option of either USPS and USPS Priority. 

Orders may also be reviewed to ensure security and accuracy. If your order is under review, you will be contacted within the same day.

Please Note: We do not process orders on weekends and all major holidays. Your order will continue processing the following business day. All shipping time frames are counted in business days.

USPS (UNITED STATES POSTAL SERVICE)
USPS orders are processed Monday- Friday. All shipping methods are in business days (Monday-Friday).

Due to the high volume of packages that USPS receives, please keep in mind that tracking information may not be updated for several days. Tracking information may not be updated until your package has reached your local USPS sorting facility, transit location, or post office. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of CBD Market Direct and must be resolved by contacting USPS (see contact information below).

USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET

FREE DOMESTIC SHIPPING ON ORDERS OVER $35! Free shipping is delivered via USPS First Class. Free shipping valid for all 50 U.S. states, Guam, U.S. Virgin Islands, Puerto Rico and APO/DPO/FPO/Other Military Addresses; valid online only; there is a $35 minimum purchase required; after discount before tax. Free shipping will automatically apply to your cart at checkout.

USPS Shipping Rates:

  • USPS First Class (3 -7 business days) - $5.00 Flat Rate Shipping
  • USPS US Priority Mail (2-5 business days) - $7.99 Flat Rate Shipping

APO/DPO/FPO/Other Military Addresses may take up to 14 Days in transit.

Order Tracking:
While we strive to offer the most expedient and reliable service, CBD Market Direct does not and cannot guarantee transit and delivery times. After placing your order, your tracking number will be sent to the email address specified on your account. 

Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of CBD Market Direct, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. CBD Market Direct strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update.

Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. CBD Market Direct is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.

Order Discrepancies:
If your item was damaged, missing, or incorrect, you must email us within 96 hours of the package's delivery. Once your claim has been submitted, reviewed, and approved, we will assist you with correcting this issue.

Shipping charges are non-refundable. Refunds are only applied to items that are returned to our warehouse. If the return of your package incurred any type of return fees, those charges will be deducted from your refund for the returned items.

Please Note: Sales tax is charged to all orders being shipped to addresses within Florida.

We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.